top of page

Our Privacy Policy

xtonnes (“Company,” “we,” or “us”) take data seriously. We try to keep our policies short, simple and easy to understand.  


Our Privacy Policy describes our practices in connection with information that we collect through our website, app, social media pages, messaging, offline business interactions and joint marketing partnerships. 


In a nutshell:  

  • We handle personal data in accordance with UK and EU GDPR legislation 

  • We store all data securely with GDPR compliant third-parties 

  • We review our policy and those of all third-parties regularly 


Further information can be found below on: 

  • How personal information is collected and for what purpose 

  • How engagement information is collected and for what purpose 

  • Third party providers 

  • Your rights and how to exercise them 

  • Retention 

  • Contacting us 

Why is personal data collected?

  • To provide the xtonnes core functionality, like responding to requests, setting up your profile, taking payments 

  • Providing you with our newsletter, white paper and/or other marketing materials and facilitating social sharing

  • Analysis for business reporting and providing personalised services, for example to understand user preferences better, and tailor communications, information and services accordingly

  • Other business purposes like fraud prevention, audits, or tracking the success of various campaigns and initiatives 

  • Aggregating personal data to remove any personal  identifiers 

Why is engagement information collected?

We use engagement information to ensure that our service to you functions properly, to constantly improve the design, functionality and performance of the xtonnes software, and assist us with resolving questions.  We may also use cookies or other technologies in online advertising to track responses to our ads.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to 

Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the services and response rates.  

How do we disclose any personal information: third-party tools?

Our website uses some third-party tools: 

  • Crisp 

  • Google Analytics  

  • SendGrid 

  • Calendly 

These may use cookies, pixels and similar technologies to help you get the most out of our website. Cookies are small text files that your web browser stores on your end device. Cookies help to make our website more user-friendly, effective and secure. Pixels are small, mostly transparent graphics placed on websites and help to collect information about the online behaviour of users. 

What are your rights, access and retention?

You have rights over your personal information. Find out more here


If you would like to request to access, correct, update, suppress, restrict, or delete personal information, object to or opt out of the processing of personal information, or if you would like to request to receive a copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us as set out in the “Contacting Us” section below.  

We retain personal information for as long as is reasonable, based on length of provision or services to you,  legal obligation, or original intended purpose.  

How is personal data collected?

We collect personal information through things like when you sign up for a newsletter, register an account to access our services, request a software demo, attend one of our events or webinars, contact customer service, download or access xtonnes content (such as a whitepaper), participate in a survey, apply for a role, or make a purchase.

How is engagement information collected?

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), and various configurations. When you use the xtonnes software, we and our service providers may track and collect usage data, such as the date and time your device accesses our servers and what information or files have been downloaded to the software based on your device number.


Our website also uses cookies - pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the services, pages visited, language preferences, and other traffic data. 

How do we disclose any personal information: other business requirements?

We use and disclose your personal information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so: 

  • To comply with applicable law and regulations, or cooperate with public and government authorities, or law enforcement (which may include laws outside your country of residence.) 

  • For other legal reasons - to enforce our terms and conditions; and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others

  • In connection with a sale or business transaction, like in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)

Get in touch

We are here to help

Thanks for submitting!

bottom of page